Would give 0 stars if possible. Made an appointment online for state inspection for a 1 year old car because I had moved from another state and got an email confirmation. Showed up on time and was told it would take two hours. Asked for waiting suggestions and was told I could walk to a coffee shop about maybe 0.1 miles away (so they knew I was waiting). Got No phonecalls or updates. I came l back about an hour and 40 mins later and my car was exactly where I had parked in. So I walk in and the guy at the counter says that they haven’t even started on it because “it is misting outside”. It had been raining for two days and there were no sudden weather changes so I asked him why they didn’t mention that when I dropped off my car and told them I was waiting? Got no real response other than a nonchalant sorry. Seemed the least bit concerned that I had taken the morning off to get this done, had a confirmed appointment, the weather was the same as it had been for a couple of days and they NEVER mentioned anything about not being able to inspect. Never cared to keep me informed even as I waited. Essentially, my time and business meant. Nothing to them. Tried to schedule for a different day but no way will I ever give my business to a company that has absolutely no value for my time or the basic decency to seem genuinely apologetic. I was, however, able to get my inspection done an hour later at a place that could do it and was so much more appreciative of my business. And fit me into their schedule. Glad others had a good experience. Having 3 other cars in my household, I was looking for a place nearby that could be a go-to for maintenance and the good reviews swayed me. Sadly, they could not care less about my business or time.
Thank you for your feedback and you are correct we did drop the ball on your appointment and that is inexcusable. We try very hard to accommodate every customer request for service and in your case we did not take into consideration the weather, since it affects the ability of the inspector to perform the inspection. Under Maryland Inspection rules a vehicle can’t be road tested on rainy days. When you dropped off the vehicle we should have made the rule known to you, but didn’t and as result the rain prevented the inspection. We are very sorry for the inconvenience it caused you. Please feel free to contact me to discuss if you have any questions. Chris Brown, General Manager.
- Tyres Automotive